Shipping policy

Jess Élevé™ Shipping Policy

🕊️ Pre-Orders

Every Jess Élevé™ creation is made with intention and purpose.
All current products, including the Carol Lee™ Tote, are available for pre-order only.

Pre-orders placed now will ship beginning December 9, 2025 — the six-month anniversary of Jess Élevé™.
Each piece is made to order and prepared with care to ensure the highest quality before it reaches you.
Once your order ships, you’ll receive an email with tracking information so you can follow your delivery every step of the way.

📦 Processing & Shipping Times

After December 9:
    •    Processing time: 3 – 5 business days
    •    Shipping time: 3 – 7 business days depending on location
All orders ship via USPS or UPS with tracking.

Please note: during launch periods or holiday seasons, small delays may occur. Every order is fulfilled with deep intention and handled personally — thank you for your patience as we craft your elevated experience.

⚔️ Shipping Rates

Shipping rates are calculated at checkout based on destination.
We currently ship within the United States; international shipping will open soon.

💛 Lost or Damaged Packages

Once your order leaves our studio, Jess Élevé™ is not responsible for packages lost or damaged in transit.
If this occurs, please contact the carrier directly using your tracking number.
Should you need support, reach us at hello.jesseleve@gmail.com and our team will assist you in resolving the issue.

💌 Address Changes

If you need to update your shipping address before your order ships, please email hello.jesseleve@gmail.com within 24 hours of placing your order.

🌿 Our Promise

Every Jess Élevé™ package is assembled by hand — sealed with affirmation, intention, and love.
We invite you to open your parcel as a moment of reflection and self-celebration.
Because Jess Élevé™ is more than a brand — it’s a testimony.