Refund policy

We want every Jess Élevé™ piece to meet your highest expectations. Each item is individually packaged and inspected before shipment. For added transparency, we provide proof of packing for every order. If for any reason your order isn’t quite right, here’s how we handle returns:

Eligibility

• Returns accepted within 7 days of delivery for store credit only — no refunds.

• Item must be unused, unworn, and in original condition, with all packaging, tags, dust bag, and accessories included.

• Items showing signs of wear, damage, or missing components will not be accepted.

Non-Refundable but Replaceable

• We do not offer refunds.

• If your item arrives defective or damaged, we will replace it at no additional cost. Please contact us within 48 hours of delivery with clear photos for review.

Non-Returnable Items

• Founders Edition products

• Limited-edition or personalized items

• Items purchased on sale or with a promotional discount

How to Return

• Email hello.jesseleve@gmail.com within the 7-day return window with your order number and reason for return.

• We’ll send return authorization and instructions.

• Customer covers return shipping costs for store credit returns.

• After inspection, store credit will be issued within 5–7 business days.

Exchanges

• All exchanges are processed as a return for store credit, followed by a new purchase.